In the case of the product not as described in the website, then within 2 days of you receiving the product you can request a Replacement / Exchange at no extra cost.In the case of the product is damaged, contact must be made within 24 hours of receipt of the products by email or call to notifying us of any damage to the product. Upon return, the article will undergo a quality control check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality control check to ensure it is unused and in its original packaging stage, a Replacement will be dispatched. Products should return in their original packaging (where possible). In case of the damaged or faulty product, to qualify for a refund you need to send the product to drmanojdas.com with your own expenses, once we receive your item/product, we will inspect it and notify you on the status of your refund after inspecting the item. The product should be unused and in the same package that you received the product, otherwise, a refund will be rejected. Use of product or Physical defect by a customer will not be refunded or replaced by drmanojdas.com No returns are accepted, once the product is replaced to exchanged from our end Returns / Replacement / Refunds are not applicable for the products that are purchased under sale, sale products are a final sale only For prepaid orders, we offer a refund on your paid amount and for COD orders we deduct 10% as handling expenses. The refund can take up to 5-7 working days to reflect in your account statement depending on your bank. If you have any questions regarding the return policy please feel free to call us 09358113466. Return Delivery Address: : Lewisia marketing 111/cs-40, sec-11 Kumbha marg Pratap Nagar Sanganer Jaipur 302033 Rajasthan India